FAQs

Microphones

Q: Is the microphone compatible with all phones?

A: Yes, it works with most Android and iPhone devices. If a Lightning or Type-C adapter is needed, it’s the customer’s responsibility.

Q: Does it reduce noise?

A: Depends on the model. Some have full noise reduction, others partial; see product specs for details.

Q: Does it need a battery?

A: Some models require batteries, others work without. Check each product’s specifications.

Q: Is it suitable for live streaming?

A: Yes, most Zoovia microphones support live streaming on multiple platforms.

Q: Sound isn’t clear after purchase, what should I do?

A: Check device audio settings, proper cable connection, and correct adapter use. Issues are usually settings-related.

Axis Stabilizers

Q: Does it support all phones?

A: Supports 99% of phones within the specified weight range.

Q: Does it require an app?

A: Some models work directly; others need an app for advanced control, noted in the box.

Q: Can it work with professional cameras?

A: Some are phone-only. Check product page before purchase.

Q: How long is the battery life?

A: Varies by model, typically 6–12 hours depending on usage.

Q: Can I shoot long videos?

A: Yes, as long as weight limits are not exceeded and device doesn’t overheat.

Tripods

Q: Is the tripod for phones or cameras?

A: Models are either phone-only or compatible with both; clearly listed per product.

Q: Is it stable?

A: Zoovia tripods are designed for high stability; place on flat surfaces for best results.

Q: What material is it made of?

A: Options include stainless steel, aluminum, or high-quality plastic; listed per product.

Q: Maximum height?

A: Varies by model (40cm–210cm); see product page for details.

Q: Suitable for professional shooting?

A: Yes, depending on model weight and camera support.

Ring Lights

Q: Is the light bright?

A: All ring lights have high-quality LED bulbs with adjustable brightness.

Q: Can colors change?

A: Yes, most models offer cold, warm, and natural light with brightness control.

Q: Does it have a remote?

A: Some models include a remote; see product specs.

Q: Can I power it with a power bank?

A: Yes, via USB input (depends on model).

Q: Can the phone fit inside the ring?

A: Most models include an integrated phone holder.

Holders

Q: Suitable for all phones?

A: Yes, adjustable holders fit most phone sizes.

Q: Is it strong?

A: Yes, made with high-quality materials for stability during shooting.

Q: Can it be used for filters or live streaming?

A: Yes, designed for daily use and live streaming apps.

Q: Does it rotate 360 degrees?

A: Most models support full rotation; check product page.

Q: Is it desktop or tripod mount?

A: Two types: desktop holder or tripod-compatible, specified per product.

Orders, Shipping & Returns

Q: How long will delivery take?

A: Varies by governorate; shown during order confirmation. Delivery times are estimated. Learn more at Shipping Policy

Q: What if the product has an issue?

A: Report within 24 hours with a full unboxing video. Late reports are not accepted. Learn more at Refund Policy

Q: Can I return the product if I don’t like it?

A: No, products are non-returnable except for verified manufacturing defects. Learn more at Refund Policy

Q: What if the address is wrong?

A: Customer is fully responsible; reshipping is at their expense.

Q: Can I open the package before payment?

A: Depends on courier policy; some allow it, others do not.

Q: Need further help?

A: Please Contact us for assistance.